Terms and Conditions

Website Use and Intellectual Property

Acceptable Use

You may use the website for lawful purposes only and in accordance with these terms. You agree not to misuse the website, attempt to gain unauthorized access, or interfere with its operation.

• Prohibited activities include hacking, introducing malware, or using automated systems to scrape content.
• You may not use the website to transmit any unlawful, harmful, or offensive material.
• The hotel reserves the right to restrict access to the website for violations.

Intellectual Property

All content on the website, including text, graphics, logos, images, and software, is the property of Marisa Haven or its licensors and is protected by intellectual property laws.

• You may not reproduce, distribute, or create derivative works without prior written consent.
• The Marisa Haven name and logo are trademarks and may not be used without permission.
• You may print or download content for personal, non-commercial use only.

Reservations and Bookings

Booking Process

Reservations can be made through the website, by phone, or via email. A reservation is confirmed only when you receive a written confirmation from the hotel.

• You must provide accurate personal and payment information when booking.
• The hotel reserves the right to refuse or cancel a booking at its discretion.
• Special requests are subject to availability and may incur additional charges.

Phone: +61255501234 | Email: [email protected]

Guest Responsibilities

Guests are responsible for providing valid identification upon check-in and for complying with hotel policies during their stay.

• A government-issued photo ID is required at check-in.
• Guests must be at least 18 years old to book a room, unless accompanied by an adult.
• Any damage to hotel property caused by a guest will be charged to the guest.

Payments and Cancellations

Payment Terms

Payment for accommodations and services is due as specified at the time of booking. The hotel accepts major credit cards and other approved payment methods.

• A valid credit card may be required to guarantee a reservation.
• Full payment may be required at check-in or check-out, depending on the rate plan.
• All prices are in Australian dollars (AUD) and include applicable taxes unless otherwise stated.

Guest Conduct and Hotel Policies

Conduct

Guests are expected to behave respectfully towards other guests and hotel staff. The hotel reserves the right to remove any guest who violates these terms or poses a risk to others.

• Smoking is prohibited in all indoor areas, including guest rooms.
• Pets are not allowed, except for service animals as required by law.
• Quiet hours are observed from 10:00 PM to 7:00 AM.

Hotel Policies

Additional policies regarding check-in/check-out times, parking, and use of facilities are available on the Guest Information page and at the front desk.

• Check-in time is 3:00 PM and check-out time is 11:00 AM.
• Parking is available on-site for a daily fee.
• Use of the leisure facilities is subject to posted rules and hours.

Liability and Disclaimers

Limitation of Liability

To the extent permitted by law, Marisa Haven shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or services.

• The hotel is not liable for personal injury or loss of property unless caused by its negligence.
• Guests are advised to secure valuables in the in-room safe.
• The hotel's total liability for any claim is limited to the amount paid by the guest for the specific service.

Disclaimer of Warranties

The website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

• The hotel does not warrant that the website will be uninterrupted or error-free.
• The hotel is not responsible for third-party content linked from the website.
• All information is provided for general informational purposes only.

Changes to Terms and Governing Law

Changes to Terms

Marisa Haven may update these Terms and Conditions from time to time. The latest version will always be posted on this page with the effective date.

• Material changes will be communicated through the website or by email where appropriate.
• Continued use of the website after changes constitutes acceptance of the revised terms.
• We encourage you to review this page periodically.

Effective date: 2026-09-04

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

• If any provision is found invalid, the remaining provisions remain in effect.
• These terms do not affect your statutory rights as a consumer.