MARISA HAVEN

Legal Information

Welcome to Marisa Haven's Privacy Policy

Marisa Haven respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

This policy applies to all visitors, guests, and users of the Marisa Haven website. By using our website, you agree to the practices described in this policy. We encourage you to read this policy carefully so you can make informed choices about the information you share with us.

Effective date: 4 September 2026

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically through your use of our website. The types of personal information we may collect include:

  • Contact details such as your name, email address, and phone number when you make an enquiry or booking.
  • Reservation details including stay dates, room preferences, and any special requests you share with us.
  • Payment information processed securely for bookings and related transactions.
  • Technical data such as your IP address, browser type, device information, and the pages you visit on our website.
  • Communication preferences and feedback you provide through surveys, reviews, or direct correspondence.

How We Use Your Information

We use your personal information to provide and improve our services, communicate with you, and meet our legal obligations. Specifically, we may use your information for the following purposes:

  • To process bookings and manage reservations from enquiry through to check-out.
  • To respond to enquiries and provide customer support before, during, and after your stay.
  • To send important updates about your stay, booking, or changes to our services.
  • To improve our website and services based on usage patterns and visitor feedback.
  • To comply with legal and regulatory requirements that apply to our business.

Sharing and Disclosure

We do not sell your personal information.

We may share your information with trusted service providers who assist us in operating our website and providing services, under strict confidentiality agreements. These sharing scenarios include:

  • Service providers for payment processing, IT support, and email communications.
  • Legal authorities when required by law or to protect our rights and the safety of our guests and staff.
  • Business transfers in the event of a merger or acquisition, with appropriate safeguards for your information.

Data Security and Retention

Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Use of encryption for data transmission.
  • Restricted access to personal information on a need-to-know basis.
  • Regular review of our security practices and procedures.

Retention Period

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Booking records may be kept for a reasonable period for business and legal purposes. After the retention period, information is securely deleted or anonymised.

Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable laws. These may include:

  • Right to access the personal information we hold about you.
  • Right to request correction of inaccurate information.
  • Right to request deletion of your information, where applicable.
  • Right to object to or restrict certain processing activities.
  • Right to data portability, where applicable.
  • Right to withdraw consent at any time, where processing is based on consent.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details below.

Privacy Contact Information