Check-In and Check-Out Times
- Check-in: 3:00 PM
- Check-out: 11:00 AM
- Early check-in or late check-out is subject to availability and may incur a fee.
Guest Information
Welcome to Marisa Haven
From the moment you arrive to the moment you depart, our team is here to make every detail effortless. This page brings together the practical information you need for a seamless stay—arrival, accommodation, dining, leisure, the poker lounge, and our policies—so you can spend less time planning and more time enjoying the refined comfort of Marisa Haven.
Arrival and Check-In
Parking and Transportation
On-site parking is available at a daily rate, with valet parking offered for added convenience. The nearest train station is Circular Quay, approximately a 10-minute walk from the hotel. Taxi and ride-share drop-off is located at the main entrance on Harbourview Crescent.
Luggage Assistance
Luggage storage is available before check-in and after check-out. Porter service is available on request.
Accommodation Essentials
In-Room Amenities
- Complimentary Wi-Fi
- Flat-screen TV with streaming services
- Minibar (charges apply)
- Coffee and tea making facilities
- In-room safe
- Iron and ironing board
Housekeeping Services
- Daily housekeeping between 9:00 AM and 2:00 PM.
- Turndown service available on request.
- Eco-friendly linen change option.
Laundry and Dry Cleaning
Same-day laundry and dry cleaning are available, with charges applied to your room. Laundry bags and forms are provided in the room closet.
Dining and Reservations
On-Site Dining
The Haven Restaurant serves Modern Australian cuisine and is open for breakfast, lunch, and dinner. The Lounge Bar offers cocktails and light bites from 4:00 PM until late. Room service is available 24 hours a day.
Reservations
- Reservations are recommended for dinner, especially on weekends.
- Book by phone at +61255501234 or at the front desk.
- Dietary requirements can be accommodated with advance notice.
Fitness Centre
- Open 24 hours with room key access.
- Cardio machines, free weights, and strength equipment.
- Towels and water provided.
Swimming Pool and Spa
- Indoor heated pool open 6:00 AM to 10:00 PM.
- Spa and sauna available for guests 18+.
- Pool towels provided.
Relaxation Areas
Enjoy the library lounge with daily newspapers, or the rooftop terrace with harbour views, weather permitting.
Poker Lounge Information
Lounge Access and Hours
- Access: Open to hotel guests and members.
- Hours: 6:00 PM to 2:00 AM, Thursday to Sunday.
- ID: Valid ID required for entry (18+).
Dress Code and Etiquette
- Smart casual attire required; no sportswear or flip-flops.
- Respectful conduct expected; no photography at tables.
- Staff available to explain game rules.
Responsible Play
The poker lounge is a social venue designed for entertainment and refined company. It does not offer online gambling or financial services. Our staff are trained to assist with any concerns, and self-exclusion options are available for guests who wish to use them.
Policies and Accessibility
Children Policy
- Children of all ages are welcome.
- Cribs and rollaway beds available on request, subject to availability.
- Children under 12 stay free when using existing bedding.
Pet Policy
No pets are allowed, except service animals. Service animals must be identified at check-in.
Accessibility
- Accessible rooms available with roll-in showers and grab bars.
- Elevators to all floors.
- Accessible parking spaces near entrance.
- Staff trained to assist guests with disabilities.
Contact and Assistance
Front Desk and Concierge
- Front desk: available 24/7
- Phone: +61255501234
- Email: [email protected]
- Concierge can assist with bookings, directions, and recommendations.
Emergency Procedures
- Emergency exits are marked on each floor.
- 24-hour security is available.
- Medical assistance is available on request.
Departure and Check-Out
Check-Out Process
- Check-out by 11:00 AM.
- Express check-out available via TV or front desk.
- Luggage storage available after check-out.
- Late check-out subject to availability.